FAQs

General FAQS

If you believe you have received a counterfeit MOVADO product, a crime may have been committed. In the U.S., you can report this to the National Intellectual Property Rights Coordination Center, a multi-agency center run by Federal Law Enforcement agents, by clicking on the button below. Or, you can contact your local law enforcement agency.
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Authentic Movado watches are sold exclusively through our network of authorized retailers around the world. To locate authorized retailers in your area, click here. By purchasing from an authorized retailer, you can be assured that you are investing in a genuine Movado watch – and that it is not counterfeit, modified or a second-hand item presented as new merchandise. Only watches purchased through an authorized retailer are accompanied by a valid Movado warranty/guarantee.
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To locate authorized retailers in your area, click here. 
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An automatic watch movement, also known as a self-winding mechanical movement, releases energy from a coiled mainspring through a series of gears and wheels that drive the watch hands. Unlike a manual mechanical movement, it does not require regular hand-winding – the arm motions of the wearer during normal daily activities are usually sufficient to keep the movement running. In a battery-powered quartz movement, technology developed in the 1960’s, time is “tuned” to and precisely measured by the extremely rapid and consistent vibrations of a quartz crystal.
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A wrist-worn timepiece with a stop-watch function – a timer that can be started and stopped to measure the duration of an event – is called a chronograph. It may have a mechanical or quartz movement. A chronometer is a fine Swiss made mechanical timepiece that has met very high standards of accuracy, as set and certified by the COSC, an official watch institute in Switzerland.
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Warranty FAQS

Authentic Movado watches are sold exclusively through our network of authorized retailers around the world. To locate authorized retailers in your area, click here. By purchasing from an authorized retailer, you can be assured that you are investing in a genuine Movado watch and that it is not counterfeit, modified or a second-hand item presented as new merchandise. Only watches purchased through an authorized retailer are accompanied by a valid Movado warranty/guarantee.
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We encourage you to register your watch with us. To register your watch on the MGI Repairs Portal, you need to first create an account on the Portal. To do this, please visit www.mgiservice.com, select the appropriate brand, and click on ‘Create My Account.’ Please refer to the online User Guides for further assistance.

Please keep your dated sales or gift receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a sales or gift receipt from an Authorized Retailer.
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Movado watches come backed by a 2-Year Limited Warranty. To learn more about Movado’s 2-Year Limited Warranty, click here.
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If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.
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Care FAQS

The exposure of your watch to strong magnetic fields will affect its time keeping and may cause it to stop. A quartz watch will resume working with original accuracy when it is removed from the magnetic field. A mechanical watch may require demagnetization.
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A watch may be made of a scratch-resistant material; however no material is truly scratch-proof. Therefore, please follow these steps when handling your watch:

• Wrap your watch in a soft cloth prior to placing it on any hard surface.

• When possible, store your watch in the original box/case.

• Avoid dropping the watch in a drawer or jewelry box, to prevent it from being scratched by coming in contact with other pieces of jewelry.

• Avoid wearing your watch during high-risk activities, for example, when lifting or moving heavy objects or engaging in sports activities.

• Avoid wearing your watch on the same wrist as another piece of jewelry. They could rub against and scratch each other.
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Clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater.

To maintain water resistance, yearly maintenance is required. The gaskets and crown which seal the case are subject to wear and deterioration under normal use. These parts should be inspected and replaced as needed each time the watch is opened for service, including battery changes.

Information on cleaning and caring for Movado watch straps is offered below.
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While the life span of a watch strap depends on your care and wearing habits, as well as the climate in which you live, proper care will extend its life.

Leather straps should be kept dry. Exposure to water may cause a leather watch strap to become brittle and eventually break. To preserve the finish of the leather, contact with perfumes should be avoided. Following exposure to chlorinated or salt water, gently damp wipe your leather strap with fresh water, and air dry.

To help preserve the natural elasticity and quality of a Series 800 ThermoResin™ or XTremeResin™ strap, rinse it using a soft cloth soaked in fresh water following exposure to salt water, chemicals or abrasive substances.
Use warm water and a neutral pH soap applied to a soft cloth to gently clean a white Series 800 ThermoResin™ strap or a Movado Master white rubber strap; then wipe with a second clean cloth dipped in warm water, or rinse carefully under warm running water. Contact with acetone and ethyl alcohol should be avoided.

A natural gum rubber or “rubber cement pick-up” (found in art supply stores) may be used to remove most surface stains from a Movado BOLD coated white leather strap or white TR90/silicone bracelet. Simply rub the natural gum gently across the soiled area until the strap/bracelet is clean.

For stains that have penetrated the surface of a white Movado BOLD strap or bracelet, organic solvents like Zymol liquid leather cleaner or Columbus gel super cleaner, a de-inking roller (ethyl alcohol and propylene ink remover) or an ethyl alcohol-based solution such as Purell hand sanitizer (62% ethyl alcohol) may be used. Wipe soiled area with a soft wet cloth, then dampen a cotton ball or soft clean white cloth with the cleansing solution, and rub soiled area gently. Repeat 2 to 3 times until stain disappears. Please test for color fastness on inside surface before applying any solution. For best results, treat all stains/soil promptly.
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Most watches are water-resistant. NO WATCH is truly waterproof. A water-resistant watch has gaskets which together with the crown and crystal help seal the case against average water pressure at a stated pressure or depth. A watch that is water resistant to 3ATM, for example, is built to withstand the average pressure (3 atmospheres) occurring at 99 feet or 30 meters below the ocean's surface.

All Movado watches are tested to meet international standards for water resistance. However, unless the watch is labeled as a diver's watch, we do not recommend swimming with it.

Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain.
We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.

Finally, you should never pull out the crown or operate any chronograph or special function pushers/buttons on your watch when it is wet or under water.
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Even a small particle of dust is enough to stop the watch. Dust can enter a watch if the case, crystal or crown is not intact. A loose, chipped or cracked crystal should be replaced immediately to prevent this from occurring. If you do not wear your watch for a long period, store it in its original box, in a dry place.
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Mechanical watches with automatic movements have a spring that is wound by the normal, daily motion of the wearer's arm. The arm movement causes a rotor inside the watch to transmit motion (energy) to the barrel, thus winding the mainspring.

An important feature of every automatic watch is its "power reserve" – the amount of time it can remain idle before the mainspring uncoils and the movement runs out of power. If the power reserve is exhausted because the watch has not been worn for an extended period of time, you can wind the movement by hand (approximately 20 turns of the crown) to create an initial power reserve – but to maintain the power reserve, the watch must be worn continuously and actively. If you plan on wearing your watch daily, you may want to manually wind it once every two weeks to keep the wheels in motion and the oil from drying out. If you do not plan on wearing it daily, we advise you to wind the watch about three times a week to ensure continuous operation. Finally, if you do not wear your automatic watch daily, you may want to use a winding box. This box mimics the natural motion of your arm to keep your automatic watch running.

In contrast, a watch with a "manual" mechanical movement must be hand-wound daily by turning the crown to ensure its continuous operation – and if it stops, it must be wound by hand.
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No, the movement of your quartz watch is powered by a battery. If your watch is losing time, the battery may need to be replaced or the movement itself may need service.
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We do not recommend pulling out your stem/crown to try to extend the life of your battery. In addition to exposing the movement to dust and moisture, which can cause it to malfunction, pulling out the stem will not prolong battery life. Pulling the stem out simply disengages the hands from the movement; the movement continues to run and the battery's power is still being depleted.
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Parts FAQS

You can order additional parts for your watch by contacting Customer Service. Please contact us at 1.800.810.2311 Monday - Friday, 9am to 5pm prevailing Eastern Time (except major holidays) or at www.mgiservice.com. With the exception of straps, bracelets and links, only Authorized Service Centers are permitted to purchase Movado brand watch parts.
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Yes, depending on the watch style, you can order a different size strap. Please contact Customer Service for price and availability at 1.800.810.2311 Monday - Friday, 9am to 5pm Eastern Time (except major holidays).
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Yes, if you need additional links for your watch, please contact Customer Service for price at 1.800.810.2311 Monday - Friday, 9am to 5pm Eastern Time (except major holidays).
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If you are not completely satisfied with your parts purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact Customer Service at 1-800-810-2311 to request a Return Authorization Number. We are open Monday Through Friday from 9am to 5pm EST

Parts purchases will be accepted for a full refund when returned in their original condition within 30 days of delivery, and Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.

Please ship your parts to the address indicated below:

MGI
107 State St.
Moonachie, NJ 07074

Credits take an estimated 5-7 business to process once it is received in our facility.

Please note that Movado does not assume any responsibility for return packages that are lost, stolen, or mishandled.

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